Privacy Policy - Outshine travel

This Privacy Policy (“Policy”) outlines how we collect, use, share, and protect your personal information across all Outshine travel services — including our website, customer support, and research channels (collectively, the “Platforms”). We regularly review and update this Policy to ensure it reflects our current practices, and the latest version will always be available here.

Learn more about this policy

We use the term “personal data” throughout this Policy to refer to any information that identifies you as an individual. This may include details such as your name, contact information, travel itinerary, internet protocol (IP) address, cookie identifiers, or device IDs, as well as information connected to those identifiers — for example, how you interact with our Platforms. This definition also includes what may be referred to as “personal information.”

This Policy applies only to Outshine Travel. It does not cover how other companies featured on our Platforms — such as airlines, travel agencies, hotels, car hire companies, activity providers, carbon offsetting partners, insurers, or travel compensation specialists (collectively, “Travel Providers”) — collect or use your information.

When you make a booking or purchase with a Travel Provider, your personal data will be handled by them in accordance with their own privacy notice and terms. If you make a booking or purchase through Outshine Travel’s Platforms, we encourage you to review the Travel Provider’s privacy notice and terms before completing your booking.

Please note that our Platforms are not intended for individuals under 18 years of age. No one under 18 should submit personal data to Outshine Travel through our Platforms or by any other means. We do not knowingly collect data from minors, and any personal data found to be provided by someone under 18 — without verified parental or guardian consent — will be promptly deleted.

We may update this Policy from time to time. Please check this page periodically to stay informed of any changes. If any material updates are made, we will provide notice or request consent as required by applicable law.

To help you plan and book your perfect trip — and to keep improving our Platforms and services — we need to collect and use certain personal data. When you use our Platforms or interact with us, we may collect, store, and share some of your information as part of providing our services.

Learn more about what personal data we collect and from where

We collect personal data about you in several ways — including information you provide directly, data collected automatically, information we generate, and data received from third parties.

1. Information You Provide to Us

We collect personal data that you choose to share with us. For example:

Name and Contact Information
We collect your name, username or alias, address, email address, and telephone number.

Payment Information
This includes payment card details such as card number, expiry date, and verification code.

Commercial Information
Such as:

Booking references or order numbers, booking and purchase history, passenger name record (“PNR”), travel itinerary, and other details related to your purchases.
Information about your booking or purchase when you are redirected to a Travel Provider’s platform to complete the process.
Content you upload or share through our Platforms (for example, comments, photos, videos, reviews, preferences, or inputs into AI-powered tools we may offer).
Interactions with us on social media (e.g., Instagram, Facebook, X/Twitter), including comments, photos, videos, and publicly available details such as your username. If we wish to feature your content, we will contact you first for permission.
Loyalty scheme or membership details.

Electronic Information
We collect communications you share with our customer service team, including messages, emails, or call records.

Sensitive Personal Data
We generally do not collect sensitive data (such as health, religion, or ethnicity). However, you may choose to share such information if necessary for your travel arrangements. Categories of sensitive data we may collect include:

Government ID (e.g., passport or other identification, containing your name, nationality, gender, and date of birth).
Precise Geolocation (if you grant permission on your mobile device).
Health Data (e.g., if you inform us of dietary needs, accessibility requirements, or fitness to travel).
Account Access Information (e.g., username or account ID with access credentials).

It’s your choice whether to share this information, but please note that some features or services — such as price alerts or bookings — may not function without certain personal data.

2. Information We Collect Automatically

When you use Outshine Travel’s Platforms, we automatically collect some information. For example:

Name and Contact Information
If you create an Outshine Travel account using a third-party platform (such as Google, Apple, or Facebook), we may receive limited information from that platform — like your name, email address, or other contact details. The exact data shared depends on your privacy settings with that provider. Please review their privacy policy for more details.

Identifiers and Device Information
Our servers automatically record your Internet Protocol (IP) address, device identifiers (such as MAC address), device type, operating system, browser type and version, language settings, and configuration. We also use cookies, mobile IDs, and similar technologies to store and retrieve data — see our Cookies and Tracking Technologies section for more information.

Geolocation Data
We may determine your general location (e.g., city or country) based on your IP address.

Internet and Network Activity
We collect data about your interactions with our Platforms — including pages viewed, search terms, time spent, features used, links clicked, and travel options viewed or selected. Some of this data is collected through cookies or similar tools, depending on your device and privacy settings.

Communications Information
This includes:

The content of messages exchanged between you and Outshine Travel (such as feedback, help requests, or inquiries).
Metadata about communications, such as timestamps or whether messages were opened or links were clicked.

3. Information We Create or Generate

We may generate insights or inferences based on the data we collect. For example, we may estimate your general location (city, state, or country) from your IP address or infer your travel preferences based on your searches or bookings. This helps us personalize your experience, recommend relevant offers, and improve our Platforms and advertising.

4. Information We Receive from Third Parties

Third-Party Partners
We may receive personal data from partners — for example, if you access Outshine Travel through a promotional link or log in using a social media account. If you make a booking or purchase with a Travel Provider through our Platforms, we may receive details about your reservation. We may also receive information from fraud-prevention partners to ensure security.

Co-Branding and Marketing Partners
At times, we collaborate with third parties for marketing or promotional purposes and may receive data from those initiatives, depending on your consent and settings.

Data Brokers
We may supplement our information with data obtained from reputable brokers or aggregators.

Service Providers
We may receive data from third-party vendors performing services on our behalf — for example, companies that help identify your device location by IP address.

Publicly Available Sources
We may use information from open government databases or other publicly available records.

We use your personal data for the purposes outlined in this Privacy Policy, which may include:

To fulfil our contract with you, or to help complete a booking or purchase with a Travel Provider.
To operate and improve our services in line with our legitimate business interests.
To comply with legal requirements and protect our rights.
When you have given us your consent to use your information for specific purposes.

Learn more about how and why we use your personal data

We use your personal data for the purposes described in this Privacy Policy. To deliver and improve our travel services, Outshine Travel may use cookies and similar technologies on your device — as explained in our Cookies and Tracking Technologies section.

1. Making Our Platforms Work

We use your information to operate and maintain our website and app efficiently. For example:

Providing you with relevant travel results in response to your searches (such as flights, hotels, or car rentals that match your preferences).
Ensuring that our Platforms function correctly across different devices and browsers.

Categories of Personal Data:
Name and contact details, demographic data, communications information, commercial information, identifiers and device data, geolocation data, internet and network activity, inferences.

2. Facilitating Bookings and Purchases

When you choose a travel option, we use your data to help complete your booking:

By redirecting you to a Travel Provider’s platform with information that identifies your selected travel option; or
By processing your booking directly through Outshine Travel’s Platforms and securely sharing the necessary information with the relevant Travel Provider.

Categories of Personal Data:
Name and contact details, demographic data, payment information, communications information, commercial information, identifiers and device data, geolocation data, internet and network activity, inferences.

Sensitive Information (if provided):
Government ID, health data (e.g., dietary restrictions, fitness-to-travel details).

3. Sending Important Communications

We may contact you about:

Your booking or purchase;
Your Outshine Travel account;
Essential updates or changes to our services.

Categories of Personal Data:
Name and contact details, demographic data, payment information, communications information, identifiers and device data, geolocation data.

4. Providing Customer Support

We use your information to respond to your inquiries, support requests, or complaints about our services, your account, or a booking.

Categories of Personal Data:
Name and contact details, communications information, commercial information, identifiers and device data, geolocation data.

5. Managing Your Outshine Travel Account

If you create an Outshine Travel account, we use your data to maintain your profile and streamline future bookings, allowing faster checkouts and personalized recommendations.

Categories of Personal Data:
Name and contact details, demographic data, payment information, communications information, commercial information, identifiers and device data, internet and network activity, geolocation data, inferences.

Sensitive Information:
Account access information.

6. Running Promotions and Competitions

When you enter a contest or giveaway organized by Outshine Travel, we use your details to administer entries, verify eligibility, and deliver prizes.

Categories of Personal Data:
Name and contact details, communications information, commercial information, identifiers and device data, geolocation data.

7. Improving Our Services

We use personal data to identify and fix technical issues, gather feedback, and enhance user experience across our Platforms.

Categories of Personal Data:
Name and contact details, communications information, identifiers and device data, internet and network activity, geolocation data.

8. Performing Analytics

We analyse how users engage with Outshine Travel to improve our Platforms and travel offerings. For example:

Understanding popular destinations, search routes, or features.
Sharing aggregated travel trends with our partners to help them improve their services.

Categories of Personal Data:
Name and contact details, communications information, commercial information, identifiers and device data, internet and network activity, geolocation data, inferences.

9. Personalising Your Outshine Travel Experience

We use your data to make our services more relevant, for example:

Showing travel options based on your preferences or location;
Tailoring offers and marketing content to your interests.

Categories of Personal Data:
Name and contact details, demographic data, commercial information, identifiers and device data, internet and network activity, inferences, geolocation data.

Note: Personalisation may involve creating a profile or using machine learning to show relevant results, but we do not use directly identifying information like your payment or contact details for these purposes.

10. Ensuring Security and Preventing Fraud

We use your personal data to protect our systems, users, and partners. For example:

Detecting and preventing fraudulent activity during bookings or payments.
Identifying suspicious access patterns based on your device and network data.

Categories of Personal Data:
Name and contact details, communications information, identifiers and device data, internet and network activity, geolocation data.

If an automated decision results in your booking being blocked, you can contact us to discuss or appeal it.

11. Customer Satisfaction and Research

We may contact you to take part in surveys, user testing, or market research to improve our services.

Categories of Personal Data:
Name and contact details, communications information, commercial information, identifiers and device data, internet and network activity, geolocation data.

Sensitive Information (if provided):
Health data (e.g., accessibility or accommodation feedback).

12. Sending Travel Alerts and Marketing Communications

We send alerts and updates you subscribe to, such as price alerts or special offers.

Categories of Personal Data:
Name and contact details, communications information, commercial information, identifiers and device data, internet and network activity, geolocation data.

You can opt out of marketing emails at any time using the unsubscribe link or your account settings.

13. Business Operations and Record Keeping

We use personal data for internal functions such as:

Accounting, reporting, billing, and administration;
Calculating fees owed by Travel Providers;
Improving internal operations, ensuring system security, and complying with legal obligations.

Sensitive Information (if required):
Government ID, account access information.

14. Legal and Regulatory Compliance

We may use or share personal data to comply with laws, court orders, or regulatory obligations. If you exercise legal rights such as requesting access or deletion of your data, we may ask for verification documents (e.g., ID or utility bill) to confirm your identity.

Where consent is required, we will always request it in advance and provide clear options for withdrawal at any time. Please note that withdrawing consent will not affect processing already carried out under lawful grounds.

We share personal data only when it’s necessary to deliver our services, operate our Platforms, or meet legal and business obligations. This may include sharing information where you’ve requested us to do so, where it’s part of providing your booking or purchase, to support marketing or analytics activities, or where disclosure is required by law or serves a legitimate business interest of Outshine Travel or a trusted third party.

Your personal data may be shared with carefully selected partners and service providers who process information on our behalf to help run our Platforms, deliver customer support, process payments, or manage communications. Travel Providers you book with through Outshine Travel—such as airlines, hotels, or car hire companies—will handle your data according to their own privacy notices. In some cases, third-party advertisers or partners working with us may also collect limited information for their own purposes, in line with applicable privacy laws.

Learn more about how we disclose or allow others to collect your information

We share personal data only when it’s necessary to complete your transactions, provide the services you’ve requested, or otherwise operate and improve our business in line with this Privacy Policy. In some cases, we do so with your consent; in others, because it’s required to deliver the service or meet legal and business obligations. Below are the key categories of third parties we may share information with and the purposes for which we do so:

Payment Processors
Trusted payment partners help us process and secure your transactions, including handling and storing payment details required to facilitate bookings or purchases with Travel Providers.

Email and Communication Platforms
We use reputable email management and marketing platforms to send service updates, newsletters, or promotional messages (when you’ve opted in).

Security and Fraud Prevention Providers
These partners assist Outshine Travel in protecting our Platforms, identifying fraudulent activity, and preventing misuse of our systems and APIs.

Analytics and Data Aggregation Partners
We collaborate with analytics service providers to better understand how users engage with our Platforms, helping us improve features, usability, and performance.

Tracking and Performance Tools
These tools help us monitor when you interact with links or travel options on Outshine Travel’s Platforms and are redirected to a Travel Provider’s site.

Customer Service Platforms
We work with third-party software providers to support our help centre, live chat, and other customer service tools. Some of these systems use machine learning to enhance support quality and response times.

Survey and Market Research Providers
These partners help us conduct customer satisfaction and market research, manage invitations, record responses, and analyse results to improve your experience.

Cloud Hosting and IT Infrastructure Providers
We rely on secure cloud storage and IT support services to operate our business, manage our internal systems, and maintain reliable service delivery.

Travel Providers
When you make a booking or purchase through Outshine Travel, your information is shared with the relevant Travel Provider (e.g., airline, hotel, car rental company, or tour operator) or their authorised partners to process your transaction. If you opt to receive marketing communications or join a loyalty programme from a Travel Provider, your data will also be shared for that purpose.
We may share certain technical data (such as your IP address) to help Travel Providers verify regional pricing, detect fraud, or respond to customer service queries.

Fraud Prevention Partners
We may share personal data with partners specialising in fraud detection and verification to help prevent fraudulent activities and protect your transactions.

Advertising and Marketing Partners
Depending on your privacy preferences, certain third parties (such as advertising networks or affiliate partners) may collect information through cookies and other technologies to help us deliver relevant marketing campaigns or analyse advertising effectiveness. See our Cookies and Tracking Technologies section for more details.

Brand and Promotional Collaborations
From time to time, Outshine Travel may collaborate with other brands for promotions, contests, or special offers. Where you choose to participate, we may share limited personal data with these partners to manage the initiative. If you opt in, these partners may contact you with their own marketing communications.

Legal and Business Disclosures
We may disclose personal data where necessary to enforce our Terms of Service or in connection with business transactions such as mergers, acquisitions, or the sale of assets. We may also share information when required by law, to prevent fraud or unlawful activity, or to respond to legitimate legal or regulatory requests.

Affiliated Entities
Personal data may be shared with other entities within the Outshine Travel group for internal administration, service delivery, fraud prevention, or reporting purposes.

Loyalty and Reward Partners
If you access loyalty or rewards programmes via Outshine Travel, your email address and relevant details may be shared with our verified programme partners to set up and manage your participation.

We may also disclose de-identified or aggregated information where allowed by law. We take commercially reasonable measures to ensure that such data cannot be used to identify you and require third parties who receive it to do the same.

When you use Outshine Travel’s Platforms, you may see adverts displayed within our services — and you might also come across adverts for Outshine Travel or our selected partners while browsing other websites or apps. These advertisements may be shown by us or by trusted third parties, and in some cases, they may be personalised to make them more relevant to your interests.

To tailor advertising, we may use personal data you’ve provided — such as information from your Outshine Travel account, your booking activity, or data collected through cookies and similar technologies. You can learn more about how we use these tools in our Cookies and Tracking Technologies section.

Learn more about how personal data is used for advertising

Outshine Travel works with trusted affiliate networks and marketing partners — including platforms like Facebook and Google (collectively referred to as “Third-Party Ad Solutions”) — to promote our services across third-party websites and apps and to measure how effective our advertising campaigns are.

These activities may include:

Creating audiences for Outshine Travel advertisements based on people who share similar interests or characteristics to you, using information held by our Third-Party Ad Solutions; and
Including you in custom audiences that receive Outshine Travel ads and related promotional content.

For more details on how we use cookies and similar technologies — and how you can manage your advertising preferences — please refer to our Cookies and Tracking Technologies section below.

We retain your personal data only for as long as it’s needed to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The specific retention period may vary depending on the type of information and the reason it was collected.

In some cases, you may request that we delete your personal data. To learn more about how to manage, update, or remove your information, please see the section “Your Rights and Choices.”

If you have an Outshine Travel account, you can access your profile at any time to manage your personal information and marketing preferences. You also have certain data protection rights.

Learn more about your choices and rights

At Outshine Travel, we believe you should have control over how your personal data is used. We offer a range of options to help you manage your privacy preferences, as explained below. Depending on where you live, some of these choices may also be recognized as legal rights.

Notice at Collection

When we collect personal data, we aim to be transparent about the categories of data we gather, how it’s used, and how long we retain it. You can review these details throughout this Privacy Policy.

Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal data at any time. You can also request a copy of your data for portability purposes. To do so, please visit our “Data Privacy Request” page.

Targeted Advertising and Data Sharing

Certain privacy laws define “selling” or “sharing” personal data broadly. Outshine Travel may share limited information (such as device or usage data) with advertising and analytics partners to provide relevant offers and improve your experience.

If you prefer that we do not share your personal data for targeted advertising, you can update your preferences through our Privacy Settings page or opt-out settings in your account. This will stop sharing where required by applicable law, though it won’t affect data shared before your request or all forms of personalized advertising.

We do not knowingly sell or share personal data of individuals under 18 years of age.

Other Privacy Choices

You can also manage your privacy in the following ways:

Cookie Controls: Adjust your browser settings to delete or reject cookies. Note that disabling cookies may affect certain site features.
Do Not Track: Our website does not currently respond to “Do Not Track” browser signals due to the lack of a common standard.
Mobile Settings: You may limit ad tracking through your device’s privacy or advertising settings (e.g., iOS or Android).
Email Preferences: You can unsubscribe from marketing emails by clicking “unsubscribe” in any promotional email or updating your preferences in your account.
Push Notifications: If using our mobile app, you can manage marketing notifications in your app settings.

Sensitive Personal Data

You may limit our use of sensitive personal data to what’s necessary for providing our services or as permitted by law. Outshine Travel does not use sensitive personal data for unrelated purposes.

Verification and Authorized Agents

To process certain privacy requests, we may need to verify your identity. You may also authorize an agent to submit requests on your behalf, subject to verification of that authorization.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights under applicable law.

California Residents

In accordance with California’s “Shine the Light” law, Outshine Travel does not disclose personal data to third parties for their own direct marketing purposes.

For any privacy-related requests or questions, you can reach us via our Help Center or through the contact methods provided in this Privacy Policy.

Outshine Travel is operated by Outshine Travel LLC, a company registered in the United States.

For any questions about this Privacy Policy, our services, or your personal data, you can contact us electronically through our Help Center or by reaching out via our Contact Us page on the Outshine Travel website.

We aim to respond to all privacy and customer inquiries promptly and in accordance with applicable privacy laws.

Outshine Travel Privacy Policy

Your Privacy, Our Priority

Your Data, Safely Protected

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About this policy

What personal data do we collect and where does it come from?